FAQs
Where are you shipping your products from?
All products are shipped from our Southern California warehouse located 30 minutes from Los Angeles, CA.
How long does it take to receive an order?
Processing takes up to 48 hrs. Shipping time is 3-5 business days in the USA. International shipping varies based on destination. Typically, 5-12 business days for international.
What shipping carrier do you use?
We ship with United States Postal Service (USPS) and DHL. We will choose the best shipping carrier for your order.
Do you offer expedited shipping?
Currently we do not offer expedited shipping. All shipping will be standard, 3-5 business days in USA and 5-12 business days for international.
How do you handle returns/exchanges?
We offer returns within 10 business days from receipt of delivery. If it is our error, we will pay for shipping back to us. Otherwise, buyer is responsible for shipping costs. Exchanges are based on availability of stock.
Do you provide tracking numbers for orders?
Yes, tracking numbers will be updated to your order once it has been shipped.
What are your shipping rates?
We offer low flat rate shipping based on weight.
0.00 lbs - 2.01 lbs = $6.95
2.01 lbs - 5.01 lbs = $8.95
5.01 lbs - 8.01 lbs = $12.95
8.01 lbs - 10.01 lbs = $15.95
10.01 lbs - 15.01 lbs = $19.95
15.01 lbs - 20.01 lbs = $25.95
20.01 lbs - 25.01 lbs = $29.95
Why are some products limited in sizes?
Our inventory changes frequently throughout the day. Sizes will be updated when we receive new inventory.
How often do inventory changes?
Our inventory changes throughout the day as we receive orders. It is very important for you to keep your inventory updated with ours to prevent selling 'out of stock' items.
What are your business hours?
We are available from 6AM-2PM PST, Monday - Friday with the exception of major holidays. Emails sent after this time will be answered the following business day.
Do you charge sales tax?
Yes, we charge sales tax of 8% for all orders shipped in California.